Privacy Policy
This website, kaftanoza.com (the "Site"), is operated by Kaftanoza LLC ("Kaftanoza", "we", "us", or "our"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site or make a purchase. By using the Site, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Contact & order details: your name, email address, phone number, and billing and shipping addresses.
- Payment information: processed securely by our payment providers. We do not store your full card details on our servers.
- Order information: products purchased, order history, and any measurements you provide for made-to-measure items.
- Technical data: IP address, browser type, device information, and cookies collected automatically when you browse the Site.
2. How We Use Your Information
- To process, craft, and deliver your orders, including custom-tailored items.
- To communicate with you about your order, respond to inquiries, and provide customer support.
- To process payments and to detect and prevent fraud.
- To improve our Site, products, and services.
- To send you marketing communications where you have consented. You can opt out at any time.
3. Payment Processing
Payments are processed by trusted third-party payment providers. Your payment information is transmitted securely and handled in accordance with PCI-DSS standards. In the event of a refund, the refunded amount will be credited back to the original payment method used for the transaction.
4. Cookies and Tracking
We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and personalize content. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them.
5. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us operate our business (for example Shopify, our payment processors, and shipping carriers such as FedEx and DHL).
- Authorities or third parties when required by law or to protect our legal rights.
6. Data Retention
We retain your personal information for as long as necessary to fulfill your orders, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Transfers
As we operate internationally, your information may be transferred to and processed in countries other than your own, including Morocco and the United States. We take appropriate measures to ensure your data remains protected wherever it is processed.
8. Your Rights
Depending on where you live, you may have the right to access, correct, update, or delete your personal information, and to object to or restrict certain processing. If you are in the EU/EEA or the UK, you also have rights under the GDPR. To exercise any of these rights, please contact us at contact@kaftanoza.com.
9. Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Site is not intended for children under the age of 16, and we do not knowingly collect personal information from children.
11. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: contact@kaftanoza.com
- WhatsApp: +212 607 590 706
- Company: Kaftanoza LLC, 131 Continental Dr, Suite 305, Newark, DE 19713, USA